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California State University, Bakersfield

Job No. 533045 Academic Advisor
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Position Number: 5086009
Location: Bakersfield, CA
Position Type: Academic Advising

CLASSIFICATION TITLE: Student Services Professional II

UNION CODE: R04

FT/PT: Full-time

PAY PLAN: 12-month.

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,610 per month.

CSU CLASSIFICATION SALARY RANGE: $4,610 - $6,556

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.

SPECIAL INSTRUCTIONS TO APPLICANT:

FOR PRIORITY CONSIDERATION, applications must be received by March 20, 2024; however, the position will remain open until filled.

POSITION PURPOSE: Under the general supervision of the Dean, School of Arts & Humanities, and with daily lead direction from the Advising Center Coordinator, the Academic Advisor is responsible for providing moderately complex academic advising services to current and prospective students. Within the School of Arts and Humanities, the Academic Advisor primarily serves undergraduate students whose majors are housed within the school through interviewing and advising freshmen and transfer undergraduate students regarding information, procedures, and academic requirements of a specific program or major. The Academic Advisor also assists students in exploring careers, evaluating academic abilities, and setting goals and is expected to provide academic advising that facilitates student success, persistence, and degree completion in a timely manner.

DUTIES & RESPONSIBILITIES:

Academic Advising

Provide communication through one-on-one appointments, daily electronic communications, phone calls, and group academic advising sessions.
Work with students to evaluate and understand their academic records, set goals for academic progress to ensure completion of their academic programs, and inform and interpret university, college, and program level academic policies and procedures.
Utilize counseling techniques to address the variety of needs of a diverse student population including firsttime-freshmen, first-time transfer students, at-risk, Associated Degree Transfer, Super Seniors, Graduation Initiative, satellite campus and others.
Actively coach students through degree attainment process by meeting with students on a regular basis to track their academic success, identifying options for students to satisfy degree requirements, and evaluating and making recommendations on petitions and amendments to student's program of study to assist their completion.
Identify academic options for students such as degrees, minors, certificates, graduation requirements, curriculum, course selection and registration, career options, research, and internships, and extracurricular activities. Assist student in establishing realistic and attainable academic and career goals.
Refer students to appropriate resources to explore careers and related majors including Center for Community Engagement and Career Education (CECE) and faculty advisors.
Monitor academic progress of students. Determine eligibility and satisfactory progress toward degree. Identify current and potential needs or problem areas (e.g., study skills, tutoring) and refer students to appropriate campus resources for assistance. Communicate findings to the Advising Center Coordinator.
Meet with students to advise and direct them to applicable retention services such as tutoring, student health, counseling, and financial aid and career services.
Work collaboratively with other academic units and services in the school and throughout the university to facilitate comprehensive student support.
Collaborates with university units outside of the School of Arts and Humanities on behalf of individual students, providing advocacy and problem-solving as challenges arise.
Actively participate in professional development training, maintaining current and accurate information regarding college student development theory, academic success, retention, and graduation strategies, and first-year experience support programming.

Documentation & Tracking

Input, organize, and enter data to address issues relating to persistence. Monitor all students and track assigned student groups to ensure persistence in enrollment, good academic standing, and appropriate progress toward graduation.
Update Runner Connect records and notations. Request change to student records via People Soft and maintain student files to accurately reflect advising session interactions and progress on or toward degree completion. Ensure that students know how to use their MyCSUB portal.
Maintain student files and records. Document all pertinent student information. Update computerized information system regarding changes to student status.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and two (2) years of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. A master's degree in a job-related field may be substituted for one year of the professional experience.

SKILLS, KNOWLEDGE & ABILITIES (SKA's) –

Regular and reliable attendance is required.
General knowledge of the principles, practices, and trends of the Student Services field, as well as knowledge of advising and academic policies and procedures.
Excellent ability to interpret and apply policies and procedures independently, and use sound judgment and discretion to act when precedents do not exist.
Excellent ability to exercise confidentiality, discretion, and independent judgment and to handle moderately sensitive interpersonal issues.
Must plan and carry out day-to-day activities without immediate direction.
Ability to participate in and contribute to group meetings.
General Knowledge of the principles of individual and group behavior.
Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
Ability to obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
Ability to advise students individually and in groups on routine matters where required.
Ability to recognize multicultural, multi-sexed, and multi-aged value systems and work accordingly.
Ability to establish and maintain cooperative working relationships with students, staff, and faculty, CSU administrators, student organizations and other private and public agencies and others in committee work, and student advising and community contacts.
Demonstrated ability to make decisions and carry through actions having implications regarding other program or service areas.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Thorough knowledge of English grammar, spelling, and punctuation.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures.
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

Master's degree in a job-related field.
Prior knowledge and use of PeopleSoft and Runner Connect or other student records database systems desirable.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.